Costco Printer Return Policy (Time Limit, Receipt, Open Box, & Cartridges)

Costco Printer Return Policy: Recently bought a printer at a nearby Costco and didn’t like the way it worked? Or have you just changed your mind regarding your purchase?

Don’t worry! Because Costco has a return policy under which printers are also covered. And so, you can just return that printer back to Costco.

Keep on reading to find out answers to most of your questions like – “How long do you have to return a printer to Costco?”, Can “you return a printer to Costco without a receipt?”, and “What to do if Costco declines your return?”.

Costco Printer Return Policy in 2021

As per Costco’s printer return policy, printers can be returned to Costco within 90 days of purchase. Currently, in 2021, Costco accepts printer returns both in-store or by mail. The retailer allows you to schedule a pick-up at your doorstep too. If you wish to return the printer via mail, you should print the shipping label online & get it attached to the box and mail it using the service offered by UPS.

As there is a 90-day long time limit to place a return request, it’s best to come to a conclusion if the device suits your needs or not. Take a couple of days to go through all the features of the printer you bought and make a decision after checking out its performance.

In case the product you received is damaged or doesn’t work properly, just return it right away and no questions will be asked as Costco strives for 100% customer satisfaction.

For online purchases, you can return the item at the nearest Costco warehouse or just place a return pick-up online and a Costco delivery agent will process the return for you on the date selected.

Go through the FAQ section below to get an idea about Costco’s return policy on printers!

Can you return a printer to Costco without a receipt?

Yes, Costco allows you to return a printer without the receipt. But, it will be easy for the store executives to find your purchase in the system if you provide a receipt.

In fact, a receipt is not mandatory for returning electronics including printers at Costco. However, the Costco members services team will be able to process your return request fast if a receipt is provided.

As you are already a member of Costco, it’s easy to track all your orders made in-stores & online using your 12-digit membership card number.

So, if you lost the receipt, at least carry your Costco membership card to speed up the process!

How to return a printer to Costco?

There are 3 simple & easy ways to return a printer to Costco. They are-

  1. In-store Return
  2. Return by Mail
  3. Schedule Pickup Online

Returning a printer to Costco in-store

Box the printer carefully >> Place all its accessories & manuals inside the box >> Go to the Costco warehouse where you purchased it >> Walk to the Returns Desk >> Talk to a Members Services Team executive >> Say that you want to return the item >> Explain the reason for return >> A Costco executive will unbox the printer to check for any potential defects & damages >> Your printer return request will be accepted if you are eligible >> A refund will be initiated >> Money will be credited back to your credit card or debit card within 10 business days.

Returning a printer to Costco via Mail

To return a printer to Costco by mail, open your browser >> Visit >> Log into your Costco account >> Click on the Orders & Returns option >> Select your Order >> Select the UPS Dropoff option >> Print the Shipping Label >> Box the Printer >> Attach the label to the box as instructed >> Mail the box using UPS >> You can track your return shipment online on the carrier's website >> A refund will be processed as soon as Costco receives the item.

Returning a printer to Costco by scheduling a pickup online

To return a printer to Costco (online method)-

  1. Visit on your browser
  2. Sign into your membership account
  3. Go to orders & returns
  4. Locate the order with printer
  5. Click on Return or replace items
  6. Select the product
  7. Click on Return or replace selected items
  8. Select a reason for return & write a comment
  9. Select either the Replace or Refund option
  10. Choose the UPS Pick Up option
  11. Schedule a date for return pick up
  12. Click on Submit Return

That’s it! This is how you can easily schedule a pick-up in order to return the printer to Costco. A Costco delivery person will arrive on the scheduled day to pick your return package.

How much does it cost to return a printer to Costco by mail?

If you schedule a pickup to return your printer to Costco via mail, UPS may charge you $10.85. This is an estimated fee and may be different & will be shown to you before placing the return request.

If you print the shipping label, attach it to the shipping box, and drop the package at a UPS location on your own, then there will be no fee.

If you are busy, it’s best to go with the scheduled pickup process that comes at a cost. Or else, mail the printer on your own to avoid the extra return shipping cost.

How long do you have to return a printer to Costco?

You will have 90 days from the date of purchase or delivery in order to return a printer to Costco. After the 90-day period, Costco doesn’t accept any returns.

90 days is really a long time period which typically equals 3 months of time. And so, there’s a great chance of not remembering the date of purchase and you might cross the time limit.

Thus, it’s best to check for any defects, damages, software & hardware problems as soon as you purchase the printer so that you can come to a conclusion to keep it using or not.

The 100% satisfaction guarantee policy of Costco is a great advantage to its members which can be used to the fullest if you are just dissatisfied with the printer you just bought at a Costco near you or online on

Moreover, Costco provides free technical support to its customers who are confused with the usage or just need some technical assistance to set up their newly-bought printer.

How long is Costco warranty on printers?

Costco provides a warranty of 2 years on printers for free. This is the additional 2-year warranty that you get along with the warranty offered by the printer’s manufacturer.

For example, let’s say that you just purchased an HP OfficeJet Pro All-in-one printer at Costco. This printer costs you $219.99 and comes with a free warranty of one year.

Now, Costco will add 2 more years as a warranty period for that printer as part of its Concierge Two Plus Two Warranty scheme for its members.

Additionally, you’ll get another two years of warranty on your printer if you purchased it using your Costco Anywhere Visa Card by Citi.

The Citi Anywhere Visa Cardholders will be offered a total of 4 years of additional warranty on the printers they buy at a Costco warehouse or on its official online store.

How do I contact Costco for printer assistance?

Need help with setting up the printer that you bought at Costco? Simply make a call to 1-866-861-0450 to immediately contact the technical support team of Costco.

This toll-free number will help you reach a Costco support team executive who can give you all the required information regarding the features of your printer, its warranty, and more.

Remember that you can contact the technical support team between 5 AM and 10 PM (PST) throughout the week excluding any holidays.

What is Costco’s Exchange Policy on Printers?

Costco has a simple return or replace policy that helps its shoppers easily exchange items or simply get a refund if they are not satisfied with an item they bought.

As per its exchange policy, any Costco member can exchange a printer he/she purchased within a 90-day time frame.

So, if you didn’t like the printer, simply visit a nearby Costco warehouse and ask for an exchange. You can exchange the printer for a new one or a high-end model with more features.

However, if you select a printer (for exchange) that costs you more than the one you already bought, you will have to pay the difference amount to cover the overall price.

This is how simple it is to exchange a printer at Costco!

Can Costco deny my request to return the printer?

Yes, Costco has all the rights to decline your printer return request. After all, it’s the decision of the store manager to accept or deny your return.

Your printer return will be denied if-

  • Accessories are missing
  • 90 days from purchase are over

These are the two main reasons why your printer return could get declined! However, you should always explain your reason for return in a polite manner so that the store manager or executive agrees with you.

What to do if Costco declines my printer return request?

Costco denying a printer return is very rare. But, if it happens to you-

  1. Escalate the return request to store manager
  2. Say that you are dissatisfied with the printer
  3. If still he/she doesn’t accept, ask for an exchange

In most such situations, store managers agree to exchange instead of a refund. Or else, they will initiate a partial refund for which you’ll have to agree.

If Costco declines your return due to the end of the return time limit, there’s no chance you can get your request accepted by a store manager or anyone else at Costco.

Can I return a printer to Costco with an open box or without original packaging?

Yes, you are allowed to return printers to Costco without the original packaging. Even if the box is opened, you can ask for a full refund or exchange it for another.

Remember that the retailer has a free 90-day return policy and so, how can you expect Costco to not accept a printer without the box or with an open box.

Just keep the original box so that you can pack the printer in it in case you want to return it back to Costco at any time within 90 days of purchase or delivery.

Also, the Costco members’ services team will look for all the accessories that were part of the original packaging when you bought the printer.

So, it’s not the box or package you need to worry about but about each & everything that came along with the printer including the manuals.

Common accessories that come with printers are-

  • USB Cables
  • Drivers CDs
  • Cartridges
  • Sheet Trays
  • Manuals

These are the accessories that you need to keep along with the printer inside the return package so that your request for a return at Costco won’t get rejected right away.

Can I return a printer to Costco after using it?

Yes, Costco accepts used printers as it has a 100% satisfaction guarantee policy. Moreover, its 90-day easy return policy only complements this!

Even if you use it or not, you can return the printer to Costco within 90 days from the date of purchase. So, one can easily say that Costco’s return policy on printers is completely straight without any hidden fees or charges.

If you are worried about any used cartridges or ink bottles, you need not as Costco accepts the printer even with a used ink bottle.

But, Costco doesn’t allow you to return cartridges that were bought separately at its warehouses. And also, you need not worry about any restocking fee or charge as Costco doesn’t have any such!

Can non-members return printers at Costco?

Yes, Costco allows non-members to return a printer by providing the receipt or at least the 12-digit membership ID of the customer who bought it originally.

As a non-member returning it, Costco will issue the refund in the form of a balance loaded onto a Costco Shop Card which can be used by that person to shop at Costco.

A Costco Shop Card gives temporary access to Costco warehouses!

How long does Costco take to refund my money?

Costco starts the refund process instantly as soon as the return package is accepted by a Costco executive. And, the money will be credited back to your original payment method.

For credit cards and debit cards, your provider will take up to 10 business days to credit Costco’s refund amount into your account.

If you paid in cash at the time of purchase, Costco will give a cash refund then & there itself!

If you are a non-member of Costco, the refund gets credited onto a Costco Shop Card which I talked about already!

Conclusion: Costco Printer Return Policy

You can return a printer to Costco within 90 days from the date of purchase or delivery. If you are eligible, Costco provides a full refund or partial refund or exchange or replacement. You can also mail the printer to return it or schedule a pickup online for UPS to process it for you!

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